We’re trying a new bonus system that is working really well for T’so Kitchen (thanks for the idea, Angell!) Every quarter, we give our baristas $5.00 for each 5-star Facebook, Google, or Yelp review that mentions them by name.
This program plays right into Kristina and Lee’s strengths. They are both amazing at engaging customers in their own unique ways. In fact, most reviews that praise Dear Diary talk about a “friendly barista.”